How can we help you?

We have categorized the sending limits into two levels:

Level 1: Customer can send up to $40,000 within 1 year.

Level 2: Customers can send unlimited amount of money after you verify your income by uploading your payslip and bank statement.

A. There are two options to send money:

*For most of the banks in Nepal, your receiver will receive the fund in the account within few minutes of your payment in Australia. For remaining few banks and finance, it might take up to 24 hours for money to be credited in Nepal. Contact us for more up to date information on transfer time.

You can transfer your money through bank transfer.

In order to cancel a transaction that you have made, please contact Xpress Sewa as soon as possible. However, we may not be able to recall it, so we recommend you to contact Xpress Sewa as soon as possible. We cannot recall a payment if it has already been paid in Nepal.

When a transaction is cancelled, it might take upto 7 working days to be credited back to you. However, it may vary depending on your bank.

Please ensure that it is a high-quality photo or scan of a valid government issued ID that shows:

• Document number
• Your photo
• You full name
• Your date of birth
• Your signature
• Expiry date of ID

The full name and date of birth must match the details on Xpress Sewa account.

Documents that we can accept include:

• Passport
• Australian photo ID
• Australian driver’s licence
  
• We cannot accept documents such as student cards

1.Utility Bill

• This can be gas, electricity, water or insurance bills.
• We cannot accept mobile phone bills
• This must be no older than 3 months.

2.Driving Licence

• This must show your address
• This must be in date- we cannot accept expired documents

3.Bank/Credit card statement

• This must be no older than 3 months

If your document is not accepted, it could be for a number of reasons. Reasons documents cannot be accepted can include:

• The date
We cannot accept the document that is older than 3 months
• The details on your document
The details including name and address on the document provided must match your Xpress Sewa account
The details must be your home residence in Australia, not your home address of Nepal.
• The document type
The type of document may not be one we can accept(for example a mobile phone bill)

We are required to verify our customers as we are money-wise regulated company. Your information and documents are safe on our secure servers. We only use this to verify your ID.

You can read more about it on our privacy policy.

If we've asked you to send us some documents, you can send us to our email.

You can upload your documents as below:

• Photo ID
• Proof of address
• Bank statement
• Proof of income source